Returns & Exchanges
At Siam Store, we prioritize the freshness and quality of our authentic Thai ingredients to ensure your complete satisfaction. Due to the perishable nature of our products, we offer a 7-day return policy for unopened items and immediate assistance for any quality concerns.
Contact Support
Email our customer service team within 7 days of receiving your order, including your order number and photos of any damaged or incorrect items.
Wait for Authorization
Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions within 24 business hours.
Secure Packaging
Pack the items in their original, unopened packaging to ensure safety during transit; please note that perishable chilled goods cannot be returned once opened.
Receive Refund or Replacement
Once we receive and inspect your return, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing